FAQ
General
Shipping & Handling
>What is slime?
Slime is a gooey substance that can be used for stress relief or sensory playing. The primary ingredients in slime are glue and borax diluted with water, so if you have sensitive skin, slime is not recommended for you
>What is included in my package?
Every slime package will arrive with the slime you've ordered, business card, slime care instructions, borax for slime activator, and an extra slime if you have bought 3 slimes.
>Is your slime edible?
Since the primary ingredients in slime are glue and borax, slime is NOT edible. Never consume slime or any items added to the slime.
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>What are the payment methods available?
We currently accept only PayPal.
>How can I track my orders & payments?
Once you place an order, an email will be sent to the email you have provided with your order with a confirmation number of your payment. Once the item is shipped (typically within 3-7 days) another email will be sent with the tracking number for you to track your package.
>How do you ship my orders?
All orders are sent via United States Postal Service (USPS).
>My order was lost during shipment. What do I do?
Please email us if your order does not arrive within the approximate?expected time frame (happynuggetslimes@gmail.com) if your order is lost due to the problem with the carrier (USPS) we will fully refund you order. If your order was lost due to incomplete or wrong address, we will are not responsible for those packages.
>Do you ship outside of the United States?
No. We currently only ship domestically.
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Returns, Exchanges, & Cancellations
>Do you guys accept any returns or exchanges?
We do not accept any returns or exchanges since slime is a handmade product and can change its consistency overtime after uses.
>Can I cancel my order?
Due to the manufacturing/production of our handmade product, we do not allow any cancellations. All orders are final sale.
>My slime container came cracked. What do I do?
We package our slimes in a bubble mailer + bubble wrap to avoid this situation. However, there are chances that your slime could still be damaged. Please email us at happynuggetslimes@gmail.com with a full picture of the package, slimes, and your order information and we will provide a solution to you typically within 3-6 days. Claims for damaged or missing items must be reported immediately or within five days of your receipt of your order. The time frame is made to insure a solid proof is shown.
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